Refund policy

For online purchases only. For in-store returns, please contact the store where you purchased the item.

If you are not satisfied with your purchase, you may return or exchange it within 90 days of receipt.

• Complete the returns form on the back of your invoice, or download and print it here.
• Return items unworn and unused, in their original packaging, with proof of purchase.
• For Sale and Outlet items, returns are accepted within 14 days of receipt (or 19 days from dispatch).

Where to send your return

Argento Online Returns
10 Lelia Street
Belfast
BT4 1GF
United Kingdom

UK Tel: 02890 473483
International Tel: 0044 2890 473483

Please ensure items are securely packaged; we are not responsible for items lost or damaged in transit. We recommend sending items by Recorded Delivery and keeping proof of postage.

Returns and exchanges are processed within 7 working days of receipt.

Your right to cancel

If you are ordering from the United Kingdom, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason, and a further 14 days to return the goods to us.

If you are ordering from the European Union, you have an equivalent right to cancel or return your order within 14 days, for any reason and without justification.

These statutory rights are in addition to our 90-day returns policy. Items must be returned unworn, unused and in their original packaging, with proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Please allow additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at customerservices@argento.com.

Damaged, faulty or incorrect items

Please inspect your order on arrival and contact us immediately if an item is faulty, damaged or incorrect. Email customerservices@argento.com within 30 days with your order number and we will arrange the return. If returned items are found to be in working order, we may charge for postage costs.

If you choose Special Delivery, Argento will not cover the cost unless agreed in advance with our customer service team.

International customers

For faulty items, we will refund return costs via your local postal service's tracked international delivery. Courier costs are only covered if pre-arranged.

Returning to one of our stores

If you live near one of our stores, you can return items in person with a receipt for exchange within 90 days (14 days for Sale and Outlet items). Refunds are processed by our customer service team, not in-store.

Exchanges

We cover the cost of the first exchange; additional exchanges are charged at the recorded delivery rate. Please use our sizing chart to ensure the correct fit for rings and bracelets. We will refund any price difference if the new item costs less. For more expensive exchanges, call us on 02890 473483 to arrange payment, or tick the relevant box on the returns form.

Personalised jewellery

Once jewellery has been personalised it cannot be returned or exchanged unless faulty. Spelling errors resulting from incorrect information provided to us are not our responsibility. This does not affect your statutory rights in respect of faulty goods.

Earrings

Earrings can be exchanged or refunded if returned in their original, sealed tamper-proof packaging. For hygiene reasons, tampered items cannot be returned. This does not affect your statutory rights in respect of faulty goods.

Gift cards

Gift cards are non-refundable.

Address errors

Argento does not accept liability for address errors entered at checkout. Orders will only be resent or refunded if returned to us unopened.

Lost in the post

If your order has not arrived, it is considered lost in post after:

• Royal Mail (Standard): 13 working days after dispatch
• Royal Mail (Express): 12 working days after dispatch
• DPD: 10 working days after dispatch (excluding weekends)
• International orders: 35 working days (excluding weekends)

If your item is lost, we will either send a replacement or provide a refund, whichever works best for you.

For DPD orders, written confirmation of a lost item must be provided within 7 days of dispatch. For other couriers, please notify us within 20 days to make a claim.

To report a lost item, contact us at customerservices@argento.com with your order number.

Contact us

customerservices@argento.com
UK Tel: 02890 473483
International Tel: 0044 2890 473483